Terex Announces End To Technical Product Support Of Genie Equipment Older Than 10 Years

May 11, 2022 - 3 years ago

Terex has announced that as of April 1, 2022, there will be a charge implemented for Technical Product Support on all Genie units 10 years and older.

As has been the case throughout Genie's 55-year history, Terex has been committed to delivering quality equipment and expert support throughout the life of its products. It is a testament to that commitment that so many machines continue to be workhorses on the jobsite more than a decade after they were produced.

However, equipment a decade old or older generally requires more advanced troubleshooting capabilities and longer handling times for their Technical Product Support Team.

“The charge will help ensure our Technical Product Support team is able to provide high-quality, timely and reliable expert support for all of our customers when and where they need it,” stated Matt Treadwell, Vice President of Parts & Services for Terex.

“Thank you for your understanding, and your business,” he concluded.

Source: Terex