Mar 6, 2018 - one year ago
By Supply Post
The award was presented at the 2018 Peterbilt Dealer Meeting held in Scottsdale, Arizona. The annual two day business meeting brings together Peterbilt dealers from across North America. The meeting includes presentations and breakout sessions, with focused reviews on strengthening the dealer network and providing an industry leading sales and service experience to customers.
“The Peterbilt dealer network has never been stronger. The dealer is the most important conduit from Peterbilt to the customer and Allstate Peterbilt is a shining example of service excellence and customer support,” Said Kyle Quinn, PACCAR Senior Vice President and Peterbilt General Manager. “Their commitment to the customer is a model others will follow. I thank them for their commitment and their pride in presenting the Red Oval.”
In addition to Dealer of the Year for 2017 Allstate Peterbilt also takes home the Platinum Oval award which is given to the group of elite Peterbilt dealership locations who have demonstrated outstanding performance in all aspects of the Peterbilt Standards of Excellence program, a 2017 Best in Class award which honours the dealer organizations that rank the highest across the North American dealer network, and the TRP Dealer of the Year award which honours the top performing dealer in supporting the PACCAR Parts all makes TRP brand.
“We are very proud of this achievement” added Don Larson Dealer Principal and Owner of Allstate Peterbilt. “With 21 locations across the Great Lakes Region Allstate Peterbilt has never been stronger. We pride ourselves on providing a customer experience that is second to none; I am humbled to see this dedication recognized.”
This is Allstate Peterbilt’s second Dealer of the Year award adding it to their 2013 award. In 2016 Allstate took home awards for Parts and Service, Platinum Oval and Best in Class.
“Receiving the Peterbilt Dealer of the Year award is a true honour and a proud moment for Allstate Peterbilt. We’ve invested significantly in our facilities, training for our staff and reaching customers we haven’t before”, said Jeff Vanthournout President of Allstate Peterbilt. “We look forward to an even stronger 2018 and are excited to defend our place as Dealer of the Year.”
Allstate Peterbilt operates 21 dealerships throughout the Great Lakes Region and finished 2017 as one of the top performing dealerships in parts and service, medium duty sales, Class 8 sales and MX engine sales. Allstate is also one of the leaders in the Peterbilt dealer network for mobile service and is part of the Peterbilt Mobile Service Council, which develops best practices for other Peterbilt dealers to follow in developing their mobile service operations.
“2017 was a record setting year for Peterbilt because of the stronger than ever dealer network. Dealerships like Allstate Peterbilt provide the bedrock of our customer experience,” said Peyton Harrell Director of Dealer Development, Peterbilt Motors Company. “Without a network full of dealers just like them we couldn’t be as successful as we have been.”
In addition to Dealer of the Year Peterbilt also recognized the top-performing dealerships with Best in Class awards. The Best in Class Awards are based on a combination of Peterbilt’s standard of excellence scores, financial performance, part and service performance and utilization of PACCAR training and programs.
Dealerships receiving Best in Class Awards include:
Allstate Peterbilt Group
Peterbilt Trucks Pacific
The Peterbilt Store
Dobbs Peterbilt Group
The Larson Group Peterbilt
Camions Excellence Peterbilt
Jackson Group Peterbilt
Rush Peterbilt Truck Centers